ISO 20000 is an international standard that describe the advantages for an IT
Service Management System (IT SMS). It assist organizations deliver high-quality IT
services, manage risks, and enhanced customer satisfaction.
Key Philosophy of ISO 20000
Service Management System: Establish a service management system that meets the
essential of ISO 20000.
Service Delivery: Deliver IT services that meet customer essential and expectancy.
Service Support: Provide support for IT services, including incident management,
problem management, and change management.
Continual Improvement: Continuously enhanced the IT SMS through regular reviews,
audits, and corrective actions.
Benefits of ISO 20000 Certification
Enhanced IT Service Quality: Deliver high-quality IT services that meet customer
essential and expectancy.
Enhanced Customer Satisfaction: Enhanced customer satisfaction through effective
service delivery and support.
Reduced Risks: Control risks connected with IT services, including security,
availability, and capacity.
Cost Savings: Minimize costs connected with IT service delivery, including support,
maintenance, and upgrades.
Competitive edge: Differentiate your organization from competitors by demonstrating
your commitment to IT service excellence.
Enhanced Compliance: Demonstrate compliance with regulatory requirements, including
data protection, security, and availability.
